At Goji Headphones®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit gojiheadphones.co.uk (the “Site”) and purchase our products. Please read this Policy carefully to understand our practices regarding your personal data.
Information We Collect
Goji Headphones® collects both personal and non-personal information from Site visitors. Personal information refers to any information that can uniquely identify you, such as your name, shipping address, email, phone number, and payment information. Non-personal information relates to information that cannot directly identify you, such as browser information, general location data, pages visited, referring site, and devices used to access our Site.
How We Use Your Information
Goji Headphones® uses the personal and non-personal information we collect for the following purposes:
- Process orders and provide customer service
- Improve the Site experience and product offerings
- Personalize marketing and sales efforts
- Communicate about orders, products, services and promotions
- Administer contests, surveys, or promotions
- Ensure compliance with legal obligations
- Detect and prevent fraudulent transactions
- Analyze Site traffic and usage patterns
- Resolve disputes and troubleshoot problems
Types of Data We Collect
Goji Headphones® collects various types of personal and non-personal information from its Site visitors:
Account/Profile Information
We ask for personal information when you create an account or profile. Data collected can include your name, email address, phone number, login credentials, shipping/billing addresses, and payment method. This allows us to provide order fulfillment and customer service.
Purchase Information
To process transactions, we require personal information like name, shipping/billing address, email, and payment details. This allows us to fulfill and ship orders, process payments, and communicate regarding the purchase.
Website Usage Data
We utilize tracking tools like browser cookies and web beacons to collect non-identifying information about Site usage. This includes pages visited, referring URLs, browser types, ISP domain name, and timestamps. We use this to analyze traffic patterns and Site performance.
Communications Preferences
You can opt in or out of receiving certain promotional emails, push notifications, SMS messages, and calls from us. We collect contact information, communication preferences, and opt-out requests to honor these choices.
Surveys and Promotions
We occasionally conduct surveys and promotions that require personal information like your name, email address, and contact information. We use this to analyze results and award prizes or other incentives. Participation is voluntary.
Correspondence
If you contact us via email, phone, chat, social media, or other channels, we collect information like email address, phone number, social media handle, and message contents to respond. We may store correspondence to assist you further.
How We Share Your Information
Goji Headphones® does not sell your personal information to third parties. We only disclose data in the following circumstances:
- Service Providers: We partner with companies that help us operate our business, website, and mobile apps. These partners have limited access to your data to perform specific tasks on our behalf and are contractually bound to protect your data and only use it for the intended purpose.
- Order Fulfillment: We utilize third-party services to assist with order fulfillment, payment processing, and shipping calculation. We provide limited information to complete these transactions. Partners are prohibited from using data for other reasons.
- Legal Requirements: We disclose information to comply with legal obligations like court orders, subpoenas, warrants, and other lawful requests from authorities. We may share information to investigate or prevent illegal activities.
- Business Transactions: Information transfers to successor entities in the event that Goji Headphones® undergoes a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction.
Your Data Rights and Choices
At Goji Headphones®, we strive to be transparent and give you control over your personal information. You have the following rights:
- Access / Update Data: You may request to review, update, rectify, or delete any personal data we hold about you by contacting us. We will verify your identity before fulfilling requests.
- Opt Out of Marketing: You can opt out of receiving promotional emails, text messages, phone calls, and postal mail from us at any time by following the unsubscribe process described in the respective communication, updating your account settings, or by contacting us.
- Account Closure: You can request to close your online account by emailing us. We will delete or anonymize your data as allowable by law.
- Object to Processing: If we process your data based on legitimate interests or public interest, you can object in certain cases if you believe your privacy rights outweigh our interests. We will assess each case individually.
- Submit Complaints: You can submit complaints or concerns related to our data policies or practices to our Data Protection Officer. We will investigate and provide you with information about the outcome.
How We Protect Your Data
Goji Headphones® utilizes administrative, technical, and physical safeguards to protect your personal information against unauthorized or unlawful processing, loss, destruction, or damage. Our security controls align with industry best practices, and we regularly evaluate new technology and methods to maintain robust protection. However, no data transmission or storage system is 100% secure, so we cannot guarantee absolute protection.
Retention of Personal Information
Goji Headphones® retains personal information as long as you maintain an active customer account. We also retain data for a period of time after account cancellation or deactivation as reasonably necessary to comply with laws, resolve disputes, analyze Site usage, assist with investigations, enforce agreements, and adhere to other legal requirements. We securely delete or anonymize unnecessary personal data at the earliest reasonable time depending on the applicable business or legal need.
Updates to this Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in data practices, technology, and legal requirements. The “Last Updated” date at the top of this Policy indicates when it was last revised. Any material changes will become effective when the updated Policy is published on our Site. Your continued use of GojiHeadphones.co.uk following an update indicates acceptance of the revised Policy. We encourage you to check this page periodically to view the current version.
International Data Transfers
Goji Headphones® operates globally, so your personal information may be transferred to, stored, and processed in countries beyond where you reside that have data protection laws which may differ from your own. Regardless, we apply appropriate safeguards to protect your data as described in this Policy. By using our Site or providing any personal information to us, you expressly consent to the transfer and processing of your data worldwide.
Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child has provided us with any personal data, we will promptly delete such information from our systems. Parents should instruct their children to never provide personal information without permission.
External Links
The Goji Headphones® website may include links to external sites not operated or controlled by us. We are not responsible for the content, practices, or security of those sites. We recommend you review the privacy policies of any external sites you visit.
Contacting Goji Headphones®
If you have any questions about this Privacy Policy or Goji Headphones® data practices, please email us at [email protected] or write to:
Goji Headphones®
Attn: Privacy Officer
123 Headphone Lane
London, UK W12 3AB
Our Commitment to Your Privacy
At Goji Headphones®, the privacy and security of your personal information is our top priority. We take great care in implementing fair, ethical data practices that empower customers while vigorously protecting personal data against unauthorized access or misuse. Please do not hesitate to contact us with any questions regarding this Privacy Policy and our efforts to safeguard your information.